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Terms & Conditions

Products

All Mail Order Lightings Goods are produced to the European and British quality and safety standard specification and comply with current legislation. Measurements and wattages are given as a guide and may vary, please check the product literature supplied with the Goods. All our prices are inclusive of VAT and exclude the price of delivery

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard and Switch. You may also pay using PayPal

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Pick up from our store is permitted; the prices on our web site reflect online orders only. You may collect the items from our store and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received a collection status email from us informing you that your order is ready for collection; otherwise the prices for the items you have selected (and / or) paid for are those that are in effect at the store, at the time of your visit / purchase.

Delivery Schedule

When the Buyer is acting as a Consumer (e.g. individuals buying for private use rather than for business use), the Buyer has the right to cancel the order within seven days of order confirmation, or seven days of receipt of the goods (whichever is the longer) EXCEPT where the goods have been made to the consumer's specifications. When a Consumer cancels an order under "The Consumer Protection (Distance Selling) Regulations 2000" the Products must be returned to the Seller as outlined in Section title "Returns Policy" of these Terms & Conditions. The Seller will issue a full refund to the Buyer of the price paid for the Products. Delivery & Installation charges will not be refunded after Delivery unless agreed by the Seller.

When an order is placed by the Buyer and accepted by the Seller, the Seller will place an order on the Manufacturer. Many products offered by the Seller are manufactured by the Manufacturer specifically for the Buyer's order. The Buyer should note that goods are normally shipped from stock and that there is a delay between accepting the order and offering a delivery date for the goods whilst the manufacturing process and distribution process is scheduled and executed. Usually this delay is between 10 and 30 days, but it can vary depending on many factors such as general demand levels and availability of product components.

A "Latest Delivery Date" shall be determined on acceptance of an order by the Seller. Unless otherwise agreed between Buyer and Seller this will be 35 days after the order is accepted. The Seller can extend the "Latest Delivery Date" by advising the Buyer via email of an anticipated delay in delivery and advising the Buyer of the new estimated "Latest Delivery Date". This "Latest Delivery Date" shall be used to permit the Buyer to cancel unreasonably delayed orders without incurring cancellation charges but also to protect the Seller and Manufacturer from unreasonable cancellation of an order for a built to order product during the normal manufacturing timescales.

Where the Seller notifies the Buyer of a potential delay in delivery and extends the "Latest Delivery Date" the Buyer shall have the right to cancel the delayed order item within two working days of the notification being sent without incurring any cancellation charges. If the Buyer does not cancel the order within the specified period, a new "Latest Delivery Date" is deemed to have been agreed between Buyer and Seller.

Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed. The Seller shall use his reasonable endeavours to meet any date agreed for delivery and to deliver on or before the "Latest Delivery Date".

The Seller shall not be liable for any delay in delivery howsoever caused. Delivery to remote mainland areas or to areas outside mainland Great Britain will be subject to additional delivery charges. The Buyer should check with the Seller before placing an order if in doubt. The Seller will endeavour to advise the Buyer of any such charges before an order is accepted.

Where the goods are being made the customer's specifications or where the Buyer is not a Consumer and the Buyer wishes to cancel an order before delivery for any reason other than failure of the Seller to deliver by the "Latest Delivery Date", the Buyer agrees to indemnify the Seller against any unrecoverable costs charged to the Seller by the Manufacturer on the Buyer's cancelled order. In many cases no charge will be made where an order is cancelled before the manufacturing process has started or where the order is for standard products that can readily be resold. It is recommended that the Buyer requests the Seller to check the on the order status and the likely charges before confirming order cancellation. Where the product ordered is held in stock we will deliver your order right away. We will normally send your order to you with in 10 business days. Our working hours are Monday to Friday 9am to 5pm, excluding any Bank or National Holidays. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Mail Order Lighting. If you require re-delivery, Mail Order Lighting reserve the right to charge additional shipping costs

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All of our quoted prices are inclusive of VAT at the prevailing rate. However adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT. 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.(see Returns Policy)

Warranty

Mail Order Lighting guarantees all Goods (excluding light bulbs) for 1 year from the date of receipt against defective parts, materials and/or manufacture (Please see returns policy). A qualified and insured electrician must carry out installation of Goods otherwise this guarantee is void. If Goods have become compromised as a result of misuse this warranty is void. After 7 working days from the date of delivery, Goods returned will be repaired or replaced dependant upon the nature of the fault. Your statutory rights are not affected.

Returns Policy

We offer a no quibble returns policy and will happily exchange or refund any product which is unsuitable for whatever reason.(UK ONLY)

However the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered including all conponents including lamps (light bulbs). Missing items will be deducted from your refund.

The buyer must notify Mail Order Lighting of any damages or defects within 3 days of delivery and must obtain a returns reference number by calling 01642 704101.

Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.

All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click www.opsi.gov.uk/si/si2000/20002334.htm (UK ONLY). Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000

Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them “unexamined.” If you notice that the outer packaging is damaged then please sign the delivery paperwork as “package damaged” or if you so wish refuse the delivery.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 704101 or write to us at:

Mail Order Lighting
C/o At Home Furnishings Outlet Ltd.,
2 Portrack Grange Road,
Stockton On Tees, Cleveland,
TS18 2PH

Our e-mail: enquiries@mailorderlighting.co.uk

Our working hours are Monday to Friday 9.30am to 5.30pm

Our Store

Portrack Lighting Centre, Southside Retail Park
Portrack Lane, Stockton On Tees, Cleveland,
TS18 2TA

Tel: 01642 704104

Our working hours are Monday to Saturday 9.30am to 6.00pm Sunday 10.30am to 4.30pm